Grievance Redressal Assessment And Index 2023 Launched
Index Is Based On Four Dimensions And 11 Indicators Assessing Grievance Redressal Mechanism Adopted By The Central Ministries And Departments Department Of Agriculture And Farmers Welfare Topped The Ranking Followed By Department Of Posting Group A In Group B, O/O the Comptroller & Auditor General Of India Topped The Ranking Closely Followed By The Department Of Land Resources Department Of Investment & Public Asset Management And Ministry Of Development Of North Eastern Region Secured F
- Index Is Based On Four Dimensions And 11 Indicators Assessing Grievance Redressal Mechanism Adopted By The Central Ministries And Departments
- Department Of Agriculture And Farmers Welfare Topped The Ranking Followed By Department Of Posting Group A
- In Group B, O/O the Comptroller & Auditor General Of India Topped The Ranking Closely Followed By The Department Of Land Resources
- Department Of Investment & Public Asset Management And Ministry Of Development Of North Eastern Region Secured First And Second Positions Respectively In Group C
- Out Of 89 Ministries And Departments, 85 Demonstrated A Positive Trend In Their Grai Scores In 2023 Over 2022. Approximately 10% Of The Ministries/Departments Achieved Over 50% Growth In Their Overall Grai Scores, While 28% Recorded 25-50% Growth. A Majority, 57%, Exhibited Incremental Growth Of Up To 25% In Their Scores
Suchnaji News. Union Minister of State (Independent Charge) Science & Technology; Minister of State (Independent Charge) Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh has launched Grievance Redressal Assessment and Index (GRAI) 2023 in the presence of V. Srinivas, Secretary, Department of Administrative Reforms and Public Grievances (DARPG), Govt. of India.
ये खबर भी पढ़ें: 14वें पीआरसीआई एक्सीलेंस अवॉर्ड 2024 में एनएमडीसी की जय-जयकार, चाणक्य समेत मिले 12 अवॉर्ड
Grievance Redressal Assessment and Index (GRAI) was conceptualized and designed by the DARPG, Govt. of India based on the recommendation of Parliamentary Standing Committee of Ministry of Personnel, Public Grievances and Pensions with an objective to present organigation-wise comparative picture and provide valuable insights about strengths and areas of improvement regarding grievance redressal mechanism. The first edition of GRAI 2022 was released on 21 June 2023.
ये खबर भी पढ़ें: भिलाई स्टील प्लांट गैस रिसाव पर प्रबंधन का आया बयान,पढ़िए डिटेल
Eighty-nine Central Ministries and Departments were assessed and ranked based on a comprehensive index in the dimensions of (1) Efficiency, (2) Feedback, (3) Domain and (4) Organisational Commitment and corresponding 11 indicators. To compute the index, data between January and December 2023was used from the Centralised Public Grievance Redressal and Management System (CPGRAMS).
ये खबर भी पढ़ें: BSP गैस रिसाव हादसा: फर्नेस लाइट-अप पर रोक, एरिया सील, सेफ्टी आफिसर पर गिरेगी गाज, एक्शन में राज्य सरकार
As part of GRAI, Ministries and Departments are grouped in three groups based on the number of grievances registered in calendar year 2023 at CPGRAMS viz.
Groups
Registered Grievance Range
No. of Ministries/Departments
A
registered grievances > 10,000
28
B
registered grievances 2,000 to 9,999
33
C
registered grievances < 2,000
28
ये खबर भी पढ़ें: Stock Market Crash: सेल, कोल इंडिया, जेएसडब्ल्यू, टाटा स्टील, अडानी के शेयर से भारी नुकसान
Department of Agriculture and Farmers Welfare, O/o the Comptroller & Auditor General of India and Department of Investment & Public Asset Management have topped the rankings in Group A, B and C respectively. A detailed list with top three Ministries and Departments in composite and dimension-wise ranking is as follows:
#
Rank 1
Rank 2
Rank 3
Group A:
Grievances > 10,000
Composite
Department of Agriculture and Farmers Welfare
Department of Posts
Ministry of Cooperation
Efficiency
Ministry of Cooperation
Department of Telecommunications
Ministry of Labour and Employment
Feedback
Department of Agriculture and Farmers Welfare
Central Board of Direct Taxes (Income Tax)
Department of Defence
Domain
Unique Identification Authority of India
Ministry of Home Affairs
Ministry of Cooperation
Organisational Commitment
Department of Posts
Department of Telecommunications
Ministry of Corporate Affairs
Group B:
Grievances 2,000 - 9,999
Composite
O/o the Comptroller & Auditor General of India
Department of Land Resources
NITI Aayog
Efficiency
Department of Legal Affairs
Department of Land Resources
NITI Aayog
Feedback
O/o the Comptroller & Auditor General of India
Department of Expenditure
Department of Financial Services (Pension Reforms)
Domain
Department of Land Resources
Ministry of Parliamentary Affairs
Ministry of Drinking Water and Sanitation
Organisational Commitment
Department of Empowerment of Persons with Disabilities
Department of Land Resources
Ministry of Ayush
Group C:
Grievances < 2,000
Composite
Department of Investment & Public Asset Management
Ministry of Development of North Eastern Region
Department of Pharmaceuticals
Efficiency
Department of Investment & Public Asset Management
Ministry of Development of North Eastern Region
Ministry of Mines
Feedback
Department of Pharmaceuticals
Department of Public Enterprises
Department of Investment & Public Asset Management
Domain
Ministry of Development of North Eastern Region
Department of Youth Affairs
Department of Bio Technology
Organisational Commitment
Department of Official Language
Department of Chemicals and Petrochemicals
Legislative Department
ये खबर भी पढ़ें: मोदी सरकार ने दी CISF की पहली महिला बटालियन को मंजूरी, एयरपोर्ट, मेट्रो संग कमांडो के रूप में संभालेंगी VIP सुरक्षा
In the GRAI 2023report released by DARPG, detailed Root-Cause Analysis has been included with specific inputs on areas of further improvement. This report presents a two-dimensional (vertical and horizontal) analysis of the root causes of effective redressal of grievances of each Ministries and Departments in an easily discernible colour coded analysis. The report also presents brief description of technical partners DARPG has engaged to facilitate the Ministries and Departments to optimally utilize CPGRAMS as a means of effective grievance redressal media.
ये खबर भी पढ़ें: Breaking News: भिलाई स्टील प्लांट में गैस रिसाव, 3 मजदूर आइसीयू में भर्ती
Over the years, CPGRAMS has become a key tool for enhancing government accountability and transparency by enabling citizens to file and track grievances online. The Commonwealth Secretariat has recognised CPGRAMSas a best practice in Commonwealth Secretaries of Public Service / Secretaries to Cabinet meeting in April 2024.
ये खबर भी पढ़ें: पेंशनभोगी गिना रहे EPS 95 National Agitation Committee की असफलता के कारण, आप कितने सहमत
The GRAI 2023 report presents a clear roadmap with an advisory for the Ministries and Departments to leverage CPGRAMS and its features like IGMS 2.0, TreeDashboard, etc., to enhance grievance redressal. The roadmap for improvement emphasizes integrating advanced technologies like AI and ML for data analysis, predictive analytics and preventive measures while revising ATR formats for better reporting. Capacity building for GROs, enhancing accountability through audits and extending CPGRAMS integration to the third-tier of government are key recommendations.
ये खबर भी पढ़ें: पेंशनभोगी गिना रहे EPS 95 National Agitation Committee की असफलता के कारण, आप कितने सहमत